• Legal Advice

  In compliance with the provisions of the law, the following legal aspects are reported:

  • Identification of the website: www.prodys.net
  • Responsible for the website: Prodys Procesamiento Digital y Sistemas S.L.
  • CIF: B81315855
  • Registered Address: C/ Trigo, 54 2ª P. Polígono Industrial Polvoranca, 28914 Leganés (Madrid)
  • Contact: Phone: 916896880; Email: administracion@prodys.net
  • Registration details in the commercial register: tomo 10.249, libro 0, folio 180, sección 8, hoja M-163320, inscripción 1º

  GENERAL CONDITIONS OF USE OF THE WEBSITE

  1.-  Premilinary Considerations

  These legal conditions regulate the legal use of this website, which is legally responsible for Prodys, Procesamiento Digital y Sistemas S.L. hereinafter referred to as PRODYS. These general conditions regulate the access and use that the owner of the website makes freely available to Internet users. Access to it implies acceptance without reservation. The mere use of the website, as well as requesting information or issuing an order, implies full acceptance of these conditions.

  2.- Use of the Website

  The User undertakes to use the website, the Services and the Contents in a diligent, correct and lawful manner and, in particular, undertakes to refrain from: deleting, evading or manipulating the copyright and other data identifying the rights of its owners incorporated into the Contents, as well as the technical protection devices, or any information mechanisms that may contain the Contents.

  3.- Intellectual and Industrial Property

  The texts, images, logos, distinctive signs, sounds, animations, videos, source code and other contents included in this website are the property of PRODYS, or have the right to use and exploit them, as the case may be, and are therefore protected by current intellectual and industrial property legislation.

  Any transmission, distribution, reproduction or storage, in whole or in part, of the contents stored on this website is expressly prohibited except with the prior and express consent of the owner. However, users may carry out the reproduction or storage of the contents of the website for their exclusive personal use, and the reproduction of elements or contents of this website, made for profit or commercial purposes, is expressly and strictly prohibited.

  4.- Responsability for Links

  The company responsible for the website declines any responsibility for the services and/or information provided on other websites linked to this website. In the case of links to third party sites, the user will be governed by the Terms of Use and Privacy Policy of the new website. PRODYS cannot permanently and continuously review the legality of the contents of the linked websites, so in the event that the user detects illegal contents on these websites, please let us know so that we can immediately remove the link and, if necessary, report the illegal contents.

  5.- Exclusion of responsibility

  PRODYS shall not be held responsible for any loss or damage that may be caused to the User or Visitor by a possible fall in the service due to causes beyond PRODYS’ control, nor shall it be held responsible for problems arising from the lack of interactivity between users or visitors in these situations.
  PRODYS is exonerated from all liability derived from:
  – Interruptions in the normal operation of the website due to force majeure, as well as causes not attributable to PRODYS and which cause the web service to be totally or partially inoperative.
  – Unauthorized use by third parties of the User name and password of our clients due to lack of diligence in their custody.
  – The use of incorrect or false data by our customers, including errors that our customers may have made when registering and those arising from the non-updating of data by the customer.

• Privacy Policy

  In accordance with the principles of legality, loyalty and transparency, we offer you this Privacy Policy:

  Who is responsible for processing your data?

  PROCESAMIENTO DIGITAL Y SISTEMAS S.L.
  CIF: B81315855
  Address: TRIGO 54, 28914, LEGANÉS, MADRID
  Email: administracion@prodys.net
  Phone: 916896880
  DPO Data: GRUPO ADAPTALIA – LEGAL FORMATIVO S.L. (legal@grupoadaptalia.es), 91 553 34 08

   

  For what purpose do we process your personal data?

  In PROCESAMIENTO DIGITAL Y SISTEMAS S.L. we treat the information you provide us with in order to manage the contractual relationship that unites us, manage the sending of the information you request, provide interested parties with offers of our services and/or products of your interest and/or manage your application.

  How long will we keep your personal data?

  Your data will be kept for the minimum time necessary for the correct provision of the service offered and to meet the responsibilities that may arise from it and any other legal requirement.

  What is the legitimacy for the processing of your data?

  The legal basis for the processing of your personal data may be the execution of a potential and/or subscribed contractual relationship, the legitimate interest, the legal empowerment and/or the consent of the data subject himself. The information we request from you is adequate, pertinent and strictly necessary and in no case is you obliged to provide it to us, but your failure to provide it may affect the purpose of the service or the impossibility of providing it.

  To whom will your data be sent?

  PROCESAMIENTO DIGITAL Y SISTEMAS S.L. will not communicate your data to any third party, unless expressly informed.

  What are your rights when you provide us with your data?

  The data protection rights of the data subjects are:

  • Right to request access to personal data relating to the data subject
  • Right of rectification or deletion
  • Right of opposition
  • Right to request a restriction on your treatment
  • Right to data portability

  The holders of the personal data obtained may exercise their personal data protection rights by sending a written communication to the registered office of PROCESAMIENTO DIGITAL Y SISTEMAS S.L. or to the e-mail address provided for this purpose, administracion@prodys.net, including in both cases a photocopy of your ID card or other equivalent identification document.

  Models, forms and further information available on the website of the national supervisory authority, Agencia Española de Protección de Datos (Spanish Data Protection Agency), hereinafter AEPD., www.agpd.es.

  Can I withdraw my consent?

  You have the possibility and right to withdraw consent for any specific purpose granted at the time, without affecting the lawfulness of the processing based on the consent prior to its withdrawal.

  Where can I complain if I consider that my data is not being processed correctly?

  If any interested party considers that their data are not treated correctly by PROCESAMIENTO DIGITAL Y SISTEMAS S.L. you can send your complaints to administracion@prodys.net or to the corresponding data protection authority, being the AEPD the one indicated in the national territory, www.agpd.es

  Security and updating of your personal data

  With the aim of safeguarding the security of your personal data, we inform you that PROCESAMIENTO DIGITAL Y SISTEMAS S.L. has taken all necessary technical and organisational measures to ensure the security of the personal data provided. All this to avoid alteration, loss, and/or unauthorized access or processing, as required by law, although absolute security does not exist.

  It is important that, so that we can keep your personal data up to date, you inform us whenever there is a change in it.

  Confidentiality

  PROCESAMIENTO DIGITAL Y SISTEMAS S.L. informs you that your data will be treated with the utmost zeal and confidentiality by all staff involved in any of the phases of processing. We will not pass on or communicate your data to any third party, except in the cases provided for by law or unless the interested party has expressly authorised us to do so.

• Cookie Policy

  A cookie is a small text file that is stored in your browser when you visit almost any web page. Its usefulness is that the web is able to remember your visit when you return to navigate that page. Cookies usually store technical information, personal preferences, content customization, usage statistics, links to social networks, access to user accounts, etc. The goal of the cookie is to adapt the content of the web to your profile and needs, without cookies the services offered by any page would be significantly reduced. If you want to know more about what cookies are, what they store, how to delete them, deactivate them, etc., please read the following information.

  Cookies used on this Website

  Following the guidelines of the Spanish Agency for Data Protection we proceed to detail the use of cookies made by this website in order to inform you as accurately as possible.

  This website uses the following own cookies:

  Session cookies, to ensure that users who write comments on the blog are human and not automated applications. This way spam is combated.
  This website uses the following third-party cookies:

  Google Analytics: Stores cookies to be able to compile statistics about the traffic and volume of visits of this web. By using this website you are consenting to the processing of information about you by Google. Therefore, the exercise of any right in this regard must do so by communicating directly with Google.

  Social networks: Each social network uses its own cookies so that you can click on Like or Share buttons.

  Deactivation or Elimination of Cookies

  At any time you may exercise your right to deactivate or delete cookies from this website. These actions are performed differently based on the browser you are using. Here is a quick guide for the most popular browsers.

  Additional notes

  Neither this website nor its legal representatives are responsible for either the content or the veracity of the privacy policies that the third parties mentioned in this cookie policy may have.

  The web browsers are the tools in charge of storing the cookies and from this place you must make your right to delete or deactivate them. Neither this website nor its legal representatives can guarantee the correct or incorrect handling of the cookies by the mentioned browsers.

  In some cases it is necessary to install cookies so that the browser does not forget its decision not to accept them.

  In the case of Google Analytics cookies, this company stores cookies on servers located in the United States and agrees not to share with third parties, except in cases where it is necessary for the operation of the system or when the law requires Such effect. According to Google does not save your IP address. Google Inc. is a company adhering to the Safe Harbor Agreement that guarantees that all data transferred will be treated with a level of protection in accordance with European regulations. You can find detailed information on this in this link. If you want information about the use that Google gives to cookies, we enclose this other link.

  For any questions or queries about this cookie policy do not hesitate to contact us through the contact section.

• Warranty, Support and Service Policy

  The following general support and service policy applies to all Prodys products:

  • All equipment has a standard warranty of 1 year. Extended warranty can be purchased separately (contact sales office for quotation). Warranty on batteries is 6 months. (Prodys strongly recommend that for long term storage that batteries are maintained with a charge of approximately 65%).
  • Mechanical damage or high stress on connectors, SIM card holders & enclosure are not covered by the warranty. Damage due high voltage discharge over electronic balanced inputs/outputs (analogue inputs/outputs) or lack of correct ground connection are not covered by the warranty.
  • Operation and storage within -10ºC and 50ºC must be observed.
  • Our warranty policy is “Return to Base”; i.e. the customer delivers the affected equipment to Prodys at the customers cost. Prodys will return equipment after the service without cost via DPD.
  • Outside of warranty, the customer would also pay for the return freight cost.
  • Any service request must be preceded by a Return Material Authorization number (RMA) obtained by email to support@prodys.net . There is a downloadable RMA document in the Support Menu that should be filled out describing in as much detail as possible the circumstances of the failure and the effects on the operation of the equipment, along with unit model and firmware/software version. Prodys support will respond within 24 hours (week days) with a guide for possible field diagnostic prior shipping. The RMA will be assigned if the claim is confirmed after the field diagnostic.
  • Average repair time is about 10 labor days (shipping time not included).
  • Service shipping address is

  PRODYS
  C/ Avena, 44, nave 3
  28914 Leganés
  Madrid
  SPAIN

  • To process shipments for repair from countries outside the European Union we recommend indicating the minimum value of the goods possible for customs clearance. Also, that those goods will be returned to the original shipping country after service
  • No repair estimates are provided prior to service, but the customer will be consulted beforehand if the cost of repair may exceed 25% of the original purchase price.
  • Equipment repairs are warranted for 3 months; given the very same problem has not been solved at the first service. Only the highest repair bill applies during the repair warranty time. Repairs for equipment older than 10 years are not warranted. Repairs of equipment older than 10 years may be declined by the manufacturer if lack of spare parts or lack experience for discontinued products happens.
  • Technical assistance might be request free of charge at support@prodys.net or phone +34 91 689 68 80 (Monday till Friday 8:30 -17:30; CET). Any communication must be followed in English. Our local distributor might attend in local language.
  • Unattended weeks of the year are: first week of January, second week of August and last week of December.
  • Future maintenance firmware releases for codecs are available without charge on teh Prodys website – Support menu. New features optionally provided may require an additional licence to be purchased for activation.
  • On site or remote software upgrades are not included within the standard service offering during the warranty period – Full documentation is provided on the Prodys website for any medium skilled IT technician to follow.
  • ProdysControlPlus service fees for releases and ongoing upgrades are applicable one year after license purchase and annually after that for continued support. However licenses are not time limited. This service includes: new software update if applicable, new function upgrade if applicable, new Prodys model if applicable, migration to new hardware or new O.S. Platforms (new “virtualization”) and reported issues.
  • User manuals are provided free of charge on the Prodys website – Support menu. Personal user access is granted free upon request via web form.

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