Terms

In compliance with the provisions of the law, the following legal aspects are reported:

• Identification of the website: www.prodys.net
• Responsible for the website: Prodys Procesamiento Digital y Sistemas S.L.
• CIF: B81315855
• Registered Address: C/ Trigo, 54 2ª P. Polígono Industrial Polvoranca, 28914 Leganés (Madrid)
• Contact: Phone: 916896880; Email: administracion@prodys.net
• Registration details in the commercial register: tomo 10.249, libro 0, folio 180, sección 8, hoja M-163320, inscripción 1º

1.-  Premilinary Considerations

These legal conditions regulate the legal use of this website, which is legally responsible for Prodys, Procesamiento Digital y Sistemas S.L. hereinafter referred to as PRODYS. These general conditions regulate the access and use that the owner of the website makes freely available to Internet users. Access to it implies acceptance without reservation. The mere use of the website, as well as requesting information or issuing an order, implies full acceptance of these conditions.

2.- Use of the Website

The User undertakes to use the website, the Services and the Contents in a diligent, correct and lawful manner and, in particular, undertakes to refrain from: deleting, evading or manipulating the copyright and other data identifying the rights of its owners incorporated into the Contents, as well as the technical protection devices, or any information mechanisms that may contain the Contents.

3.- Intellectual and Industrial Property

The texts, images, logos, distinctive signs, sounds, animations, videos, source code and other contents included in this website are the property of PRODYS, or have the right to use and exploit them, as the case may be, and are therefore protected by current intellectual and industrial property legislation.

Any transmission, distribution, reproduction or storage, in whole or in part, of the contents stored on this website is expressly prohibited except with the prior and express consent of the owner. However, users may carry out the reproduction or storage of the contents of the website for their exclusive personal use, and the reproduction of elements or contents of this website, made for profit or commercial purposes, is expressly and strictly prohibited.

4.- Responsability for Links

The company responsible for the website declines any responsibility for the services and/or information provided on other websites linked to this website. In the case of links to third party sites, the user will be governed by the Terms of Use and Privacy Policy of the new website. PRODYS cannot permanently and continuously review the legality of the contents of the linked websites, so in the event that the user detects illegal contents on these websites, please let us know so that we can immediately remove the link and, if necessary, report the illegal contents.

5.- Exclusion of responsibility

PRODYS shall not be held responsible for any loss or damage that may be caused to the User or Visitor by a possible fall in the service due to causes beyond PRODYS’ control, nor shall it be held responsible for problems arising from the lack of interactivity between users or visitors in these situations.
PRODYS is exonerated from all liability derived from:
– Interruptions in the normal operation of the website due to force majeure, as well as causes not attributable to PRODYS and which cause the web service to be totally or partially inoperative.
– Unauthorized use by third parties of the User name and password of our clients due to lack of diligence in their custody.
– The use of incorrect or false data by our customers, including errors that our customers may have made when registering and those arising from the non-updating of data by the customer.

The following general support and service policy applies to all Prodys products:

• All equipment has a standard warranty of 1 year. Extended warranty can be purchased separately (contact sales office for quotation). Warranty on batteries is 6 months. (Prodys strongly recommend that for long term storage that batteries are maintained with a charge of approximately 65%).
• Mechanical damage or high stress on connectors, SIM card holders & enclosure are not covered by the warranty. Damage due high voltage discharge over electronic balanced inputs/outputs (analogue inputs/outputs) or lack of correct ground connection are not covered by the warranty.
• Operation and storage within -10ºC and 50ºC must be observed.
• Our warranty policy is “Return to Base”; i.e. the customer delivers the affected equipment to Prodys at the customers cost. Prodys will return equipment after the service without cost via DPD.
• Outside of warranty, the customer would also pay for the return freight cost.
• Any service request must be preceded by a Return Material Authorization number (RMA) obtained by email to support@prodys.net . There is a downloadable RMA document in the Support Menu that should be filled out describing in as much detail as possible the circumstances of the failure and the effects on the operation of the equipment, along with unit model and firmware/software version. Prodys support will respond within 24 hours (week days) with a guide for possible field diagnostic prior shipping. The RMA will be assigned if the claim is confirmed after the field diagnostic.
• Average repair time is about 10 labor days (shipping time not included).
• Service shipping address is

PRODYS
C/ Avena, 44, nave 3
28914 Leganés
Madrid
SPAIN

• To process shipments for repair from countries outside the European Union we recommend indicating the minimum value of the goods possible for customs clearance. Also, that those goods will be returned to the original shipping country after service
• No repair estimates are provided prior to service, but the customer will be consulted beforehand if the cost of repair may exceed 25% of the original purchase price.
• Equipment repairs are warranted for 3 months; given the very same problem has not been solved at the first service. Only the highest repair bill applies during the repair warranty time. Repairs for equipment older than 10 years are not warranted. Repairs of equipment older than 10 years may be declined by the manufacturer if lack of spare parts or lack experience for discontinued products happens.
• Technical assistance might be request free of charge at support@prodys.net or phone +34 91 689 68 80 (Monday till Friday 8:30 -17:30; CET). Any communication must be followed in English. Our local distributor might attend in local language.
• Unattended weeks of the year are: first week of January, second week of August and last week of December.
• Future maintenance firmware releases for codecs are available without charge on teh Prodys website – Support menu. New features optionally provided may require an additional licence to be purchased for activation.
• On site or remote software upgrades are not included within the standard service offering during the warranty period – Full documentation is provided on the Prodys website for any medium skilled IT technician to follow.
• ProdysControlPlus service fees for releases and ongoing upgrades are applicable one year after license purchase and annually after that for continued support. However licenses are not time limited. This service includes: new software update if applicable, new function upgrade if applicable, new Prodys model if applicable, migration to new hardware or new O.S. Platforms (new “virtualization”) and reported issues.
• User manuals are provided free of charge on the Prodys website – Support menu. Personal user access is granted free upon request via web form.